Caring for Your Choices

Return Window

We accept returns within 30 days of receipt. This aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, ensuring you have ample time to evaluate your selection. All returns must be initiated within this timeframe to qualify for a refund or exchange. Please note that items should be unused and in their original packaging to be eligible for return. We appreciate your understanding as we maintain the integrity of our collection.

How to Initiate

To initiate a return, please contact us at [email protected]. Include your order number and reason for the return in your email. Our customer service team will guide you through the process, ensuring it is as seamless as possible. Once your return request is approved, you will receive detailed instructions on how to send the item back to us. We value your satisfaction and aim to make this process efficient.

What’s Returnable

Only items purchased directly from Gem Urea are returnable. This includes our handcrafted gemstone jewelry such as the Coastal Breeze Bracelet or the Indigo Peaks Ring. Any items that show signs of wear, have been altered, or lack original packaging cannot be returned. We encourage you to take care when selecting your pieces, as each holds its own story and significance.

What’s Final Sale

Certain items are considered final sale and are not eligible for returns. This includes made-to-order pieces or items purchased during special promotions. We take pride in the uniqueness of our offerings, and these specific items are crafted to celebrate individuality. Please review your selections carefully before finalizing your purchase to avoid any disappointment.

Refund Method & Timeline

Refunds will be processed using the original payment method within 5-7 business days after we receive the returned item. In some cases, it may take additional time for your bank or credit card provider to process the refund. We do not impose restocking fees, honoring your choice to explore our collection without penalty.

Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at [email protected]. We will provide a prompt solution, which may include a replacement or full refund. It is essential to retain all packaging materials for inspection. We stand by the quality of our creations and are committed to ensuring your satisfaction.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us. Gem Urea is not liable for items lost in transit. Once the returned item is received and inspected, your refund will be processed promptly.