Understanding Our Commitments

Acceptance of Terms

By accessing or using Gem Urea’s website, you agree to abide by these Terms. If you do not accept these terms, please refrain from using our services. We reserve the right to update these Terms at our discretion. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically for updates. All transactions made through our website are governed by these Terms.

Eligibility and Account Security

To engage with our services, you must be at least 18 years of age or possess parental consent. By creating an account, you affirm that the information provided is accurate and complete. You are responsible for maintaining the confidentiality of your account and password. Any unauthorized use must be reported promptly. Gem Urea reserves the right to suspend or terminate your account if any information is found to be false or misleading.

Orders and Payment

All orders placed through our website are subject to acceptance. We may refuse or cancel any order for reasons including inaccuracies in pricing or product availability. Payment must be completed at the time of purchase. We accept major credit cards and other specified payment methods. By placing an order, you acknowledge that you have provided accurate payment information. Gem Urea retains the right to adjust pricing or product offerings without notice.

Pricing and Errors

While we strive for accuracy, errors may occur. In the event of a pricing error, we will notify you promptly. You will have the option to confirm your order at the corrected price or cancel it. Upon cancellation, any charges will be reversed. Gem Urea is not liable for any discrepancies that may arise from typographical errors or omissions in product descriptions and pricing.

Shipping and Delivery

Shipping is available within the United States and internationally where permitted. We aim to process orders promptly but cannot guarantee specific delivery dates. Shipping costs are calculated at checkout and are subject to change based on carrier rates. Risk of loss transfers to you upon delivery. Gem Urea is not responsible for delays caused by unforeseen circumstances such as natural disasters or carrier issues.

Returns and Refunds

We value your satisfaction. If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund, provided the item is unworn and in original condition. Customized pieces are final sale. To initiate a return, contact us to obtain return authorization. Refunds will be processed within 14 days of receiving the returned item. Shipping fees are non-refundable, and you are responsible for return shipping costs.

Intellectual Property

All content on the Gem Urea website, including text, graphics, and images, is protected by intellectual property laws. Unauthorized use of our materials is strictly prohibited. You may not reproduce, distribute, or create derivative works based on our content without express written permission. Your use of our content is limited to personal, non-commercial purposes, and any infringement may result in legal action.

Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Oregon, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive the right to participate in any class-action lawsuit or similar proceeding. If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.